Privacy Policy

Effective Date: January 1, 2025

At Fire Damage Restoration Rancho Palos Verdes, we respect your privacy. This policy explains what information we collect when you contact us or use our website, how we use it, and the choices you have. We keep it simple so you know exactly what to expect.

Information We Collect

When you call us or fill out a form on our website, we collect the details you give us: your name, phone number, email address, property address, and a description of the fire or smoke damage you're dealing with.

We also automatically collect basic technical information when you visit our site, such as your IP address, browser type, and the pages you view. This helps us understand how people find and use our website.

How We Use Information

We use your contact details to respond to your request, schedule an inspection, provide a quote, and keep you updated on your restoration project. We may also use your information to send you service reminders or follow up after the work is done.

We use website usage data to improve our site, make it easier to navigate, and ensure our services reach the people who need them in Rancho Palos Verdes and nearby areas.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to remember your preferences and understand how you interact with our pages. Cookies are small text files stored on your device.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly, but you can still contact us by phone.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to track website traffic and usage patterns. These tools collect information anonymously and help us see which pages are most helpful to visitors.

We may also use third-party services for scheduling, customer communication, or payment processing. These providers only receive the information needed to perform their specific service and are required to protect your data.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software or email services, and only when they agree to keep it confidential.

We may also disclose information if required by law, to protect our rights or safety, or in connection with a merger or sale of our business. In those cases, we will take steps to protect your information.

Data Retention

We keep your personal information for as long as needed to provide our services and meet legal and accounting requirements. When your information is no longer needed, we securely delete or anonymize it.

If you ask us to stop contacting you, we will keep a record of that request to honor it in the future.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These include physical, electronic, and procedural safeguards.

No method of transmission over the internet is completely secure, but we work hard to keep your data safe and review our practices regularly.

Your Rights

You have the right to request access to the personal information we hold about you, ask us to correct any errors, or request that we delete your information. You can also opt out of marketing communications at any time.

To exercise any of these rights, contact us using the details below. We will respond within a reasonable time and in accordance with applicable law.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the revised policy on this page with a new effective date.

We encourage you to review this page periodically so you stay informed about how we protect your information.

Contact Us About Privacy